The Roads and Transport Authority (RTA) in Dubai has embarked on a significant journey of digital transformation in the realm of vehicle licensing.
Through its website, the RTA now offers a comprehensive range of vehicle licensing services, marking a notable shift towards digitalization. A key highlight of this transformation is the incorporation of digital identity, enabling users to electronically sign documents without the need for physical attendance at customer service centers or provider locations, thanks to the UAE Pass platform.
According to statements made to by the Authority, the vehicle renewal service is now accessible through all smart channels provided by the RTA. This service ensures immediate processing without the necessity of visiting service centers and enduring waiting times. Notably, around seven million transactions were completed in 2023, with two million involving vehicle inspections and 3.3 million conducted via smart channels, accounting for 66% of total transactions. Additionally, approximately 1.7 million transactions were processed through customer service centers and other service providers.
To streamline the vehicle inspection process before renewal, the RTA has introduced several conveniences for customers. These include a pre-payment service for inspection fees, aimed at saving time by enabling payment upon arrival at the service center. Furthermore, the introduction of an "in progress" status during inspections allows for the correction of minor defects before the final inspection result is issued, whether it be a pass or a failure.
In its latest advancement, the RTA launched the "Check and Go" service, simplifying the application process for inspections and renewals. Through this service, customers can track the status of inspection procedures and receive inspection certificates via their smartphones in one seamless step.
The Authority emphasizes its commitment to enhancing customer experience through technology and round-the-clock availability of services. Efforts to achieve this include the development of applications, the activation of the "Mahboob" automated speaker, and the provision of various payment solutions and channels. These technological advancements have not only increased demand for services but also expedited their completion compared to traditional procedures that necessitate physical presence at service centers. Through continuous technological innovation, the RTA aims to further elevate service quality and accessibility for the public.
